Creating a product from the users perspective is our challenge, because we know what's behind the curtain. Inherited assumptions are our enemy.
Running a business is about making your customers happy. Happy customers are more loyal and are more likely to recommend your service. Giving them a great support experience is key to making them happy. I've compiled a list of great tips and tricks on how to become a great customer support agent.
We build a proof of concept of a distributed, eventually consistent, key-value store in DNS using the DNSimple APIv2 and the Elixir API client.
JJ and David are getting together to talk DNS and Chef
Here is how I help introduce new speakers to the stage and you can too.