How We Support Our Customers at DNSimple
Quality customer support is a cornerstone of DNSimple. This post discusses how we do it, what tools we use, and the challenges we've faced over the last few years.
Get away from the computer
On how taking time off and not touching a computer for weeks can help you be more productive and deal better with stressful projects.
The Slack morning ritual
I used to ignore all that had happened on Slack while I was offline and consider catching up a waste of time... Until I changed my mind.
Communicating progress on GitHub
How we use GitHub issues to keep track and communicate progress on long, big projects that expand over weeks, months or even years.
Chef Summit 2017 Wrapup
DNSimple attended all three Chef Summits in 2017 for a whirlwind of community interaction
From code to server: A DNSimple operations workflow
An insight into the workflow we use for our chef code and server infrastructure changes.
DNSimple at the Pamplona Software Craftsmanship 2017
Javier and Sebastian spoke at the 2017 edition of Pamplona Software Craftsmanship. This is how the conference went for them.
The first ever DNSimple blogging awards
Giving credit where credit is due...with a twist.
Our time tracking experiment
How collectively tracking our time spent working gave us a bird's eye view on our operations.
How to write a short comic
A quick walkthrough on how to write your very own comic.
Working in coffeeshops
Working remote means working from anywhere, we collected 5 tips to work from coffeeshops without getting kicked out or dying overdose of caffeine.
Inspiration from the offline world
What inspires us to do customer support the good old fashioned way.
Our Lanzarote winter meetup recap
This post is a recap of the DNSimple meetup held on the island of Lanzarote from the 7th to the 14th of December, 2016.